[email protected]
Use this address for installation, pairing, connection, motion, recording, or beta-access questions.
Email product support →Support
Help for the Camera phone and the Viewer in your hand.
Start with the symptom below. If you contact support, include both phone models, Android versions, and whether you chose Cloud-Assisted or LAN-only. Never send a password or pairing secret.
Setup and pairing
Roles, QR pairing, permissions, safe placement, and first test.
LAN-only and offline
What keeps working without internet and what still needs a LAN.
Motion and recordings
How basic detection, alerts, local media, and playback fit together.
Privacy and security
Accounts, connection paths, local recordings, retention, and rights.
Common questions
Quick answers before you email
Why does my Camera phone show offline?
Open SpareCam on the Camera phone and confirm Camera mode is on, its foreground-service notification is present, and the phone has a usable network. Restart Camera mode after switching Wi-Fi. In LAN-only mode, both phones must be on the same local network without client isolation.
Why did a motion alert arrive without a playable recording?
An event and a finished recording are separate. Storage pressure, an interrupted Camera runtime, codec failure, or a Camera that becomes unreachable can leave an event with only a preview or incomplete media. Check the Camera phone's storage and connection before trying playback again.
Can I change a Camera phone into a Viewer?
Yes. A role switch changes what the app does on that phone. Reset Setup is the deeper option: it removes pairing and local trust state so the device can start a fresh setup path.
Does LAN-only work on guest Wi-Fi?
Often it does not. Many guest networks prevent connected devices from seeing each other. Use a normal home LAN or change the router's client-isolation setting only if you understand the security tradeoff.
How do I remove my account data?
Follow the verified email process on the Data Deletion page. Data stored locally on each phone must be removed on that phone by Reset Setup and, if desired, uninstalling the app.
[email protected]
Use this address for a security report, privacy question, or verified account-deletion request.
Email security →